Nov 22

Generation AIt’s not that often that a novel really really resonates with me.

But, for all its unfavourable reviews reading Douglas Coupland’s Generation A was such a visceral experience. I loved it. Every word.

Coupland’s mourning of or reflection on the shift from authentic communication in an ever-more isolated, ever more digital, ever more Tweeting world.

The book pulls together a heap of fragmented ideas and thoughts we’re all grappling with at the moment – -the overarching theme of which is just how silly we have all become.

Maybe not ‘all’ – - but people like me. Digital Natives.

I don’t want to sit and write a long drawn out review.

I just think two golden nuggets of thoughts from the novel are things that should make all of us think. Even just for a moment or two.

One, the idea that humans telling stories to humans is what makes us human.

Is there any truth in that?

I think so.

But why should the progression of technology diminish rather than increase the stories we tell?

Over the history of time the evolution of technology has changed the tools available to storytellers.

First writing, the use of actual digit symbols to represent language.

Stories have been carved, scratched, painted, printed, or inked onto wood or bamboo, ivory and other bones, pottery, clay tablets, stone, palm-leaf books, skins (parchment), bark cloth, paper, silk, canvas and other textiles, recorded on film and stored electronically in digital form. Complex forms of tattooing may also represent stories, with information about genealogy, affiliation and social status.

http://en.wikipedia.org/wiki/Storytelling

So now our stories can be told in text messages to our friends, in Tweets, on blogs. They can be mashed up and regurgitated and change like chinese whispers. We tell stories in our Facebook status updates. We download them, we watch them, we eat them for breakfast.

Technology doesn’t have to change storytelling for the worse. If we stop being silly about it. If we listen to other people’s stories.

I think that is what Generation A is illustrating. Self-consciously but magically. The stories they tell each other, the story itself, the author and who he is – the best novelist of all time in my opinion, and yet someone who uses the digital age to help shape his ideas, and who takes to new methods of telling stories better than anyone I’ve come across.

Coupland – @dougcoupland – himself is my favourite Tweeter (or Twitterer or whatever the correct term might be)…

Because every Tweet sparks an idea.

And his voice, stays with me through my day.

And that brings me to the second idea – - the title of this post and a concept touched upon briefly in Generation A – - something I can’t escape…

When you read whose voice is it you hear inside your head? Who is your narrator?

Mine, I’ve realised, is Douglas Coupland. Even when I’m sitting with a cup of tea reading Take a Break.

I can’t articulate what I think about Generation A anywhere near as well as I wish I could.

It’s so frustrating. But it’s like writing – I have to play it around, mix it up and spill words out in the hope an idea will take off and I can run with it…

So apologies if this makes no sense.

I just feel so bloomin’…

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Oct 20

Writers and words

“all stories consist of a few common structural elements found universally in myths, fairy tales, dreams, and movies.” – Christopher Vogler, The Writer’s Journey

I have always been a writer.

My mum has a poem I wrote about my family, age 4, complete with crayon illustrations, in a clip frame in the family home (downstairs toilet, last time I saw…)

I wrote poems called things like ‘Shrinking Violet’ and short stories about suicide, songs (about Barbie), plays, comedy sketches, diaries – my god, the diaries – throughout my childhood and my adolescence.

Predictable.

Clichéd?

Yes.

But, none the less, that is me.

Unlike many teenage girls, with me it stuck.

One of the only constants through my life. Words. A love of them.

I studied writing at University. And I loved every minute.

18, naive, adolescent, I would sit with my fellow students smoking roll-ups, writing poetry, reading Harold Pinter plays and drinking cheap Merlot. For my coursework I wrote short stories about teenage abandonment and teenage sex and had a strange ‘quirky’ obsession with bananas. I dreamed of my future novels – literary fiction as likely to sell in any significant volumes as a detailed biography of my own little toe.

Commercial? Forget it.

So why am I talking about this now?

You’re right, I should get to my point. After all, one of the rules of great writing in any form is to capture the reader’s attention quickly, and with blogging I think this is more true than ever.

I will try. I have a bit of a stream of consciousness thing going on today though, it must be the reminiscing.

I was finishing a email marketing promo this morning on a product I have written about extensively. I have written pieces of email marketing for this same product, going to the same prospects (regardless of the churn-rate of the list – the demogrpahics stay static)… for 4 years.

And, this morning, it struck me that I have figured out a formula.

A formula that increases response rates by roughy 213.6%.

Thinking about this, and trying to find a new lead approach for the latest sales pitch, I remembered an essay I wrote as part of my screen writing work at university.

It wasn’t an essay actually, It was a ’screen veiwing journal’ – a peiece of work we were asked to write over a term to record and comment on everything we were watching. We were told to do this at the same time as studying Christopher Vogler. The Writer’s Journey.

I don’t remember everything about my viewing journal, but I do remember expressing more than an hint of anger at the situation I found myself in as a result. Seeing a formula in everything. Everything I read, watched. When you study a ’science’ behind them you start to pick up patterns and those patterns shape the way you percieve the words, the images, the stories you’re consuming.

And that, in turn, shapes your writing.

To me, then, being introduced to that world was as acceptable as subliminal messages to kill being placed in Dora the Explorer.

I remember writing, in BLOCK CAPITALS, and, quite probably, BOLD and with an EXCLAMATION MARK!! or 2, I HATE CHRISTOPHER VOGLER!!

How ridiculous.

Because, although reducing the work of many theorists – such as Joseph Campbell, and indeed writers themselves, to the level of a formula perhaps oversimplifies and therefore leads to a book that, in my opinion, lacks substance; the message and the heart of Vogler’s work (which apparently started as a 7 page memo to the film industry) is very important to me now.

It’s about recognising the patterns and using them to aid your creativity – not to stifle it.

If I was ever going to succeed, commercially, as any sort of writer, I needed a revelation.

So having served up a pretentious and much mulled-over dissertation on ‘The rise of accent as a social symbol in 20th century British literature’ and a literary ‘novel’ documenting every meal eaten in the duration of a relationship between a couple called Sally and Pete (400 short stories and imaginatively called ‘Dinner with Sally and Pete’) for my final ode to youthful artistic ignorance – yes, thanks a student loanful – I set out to get a job.

A few months later, in a long story for another time, I met an amazing, inspiring lady who ran a yoga centre in Liverpool. She was all about Zen and organic smoothies. She was old. She was ditzy. But she was one of the savviest marketers I have ever met.

She introduced me to copywriting.

And I fell in love. In love with words all over again. In a brand new way.

The revelation came.

That, in life, in my life, art had to meet commerce. No question.

And I do not do anything by halves. On the start of a journey in to writing to sell, I wanted to learn about business.

And so I did.

It was something about the emergence of Web 2.0 that really cemented my desire to be a marketing copywriter. That constant speed of ideas, that ever shifting and emerging and changing and dying world… I wanted to know it inside out and to change with it. But I still wanted to write.

Lucky me, though. Because if you have a voice, a vision, a point of view and express that artistically – new technologies mean you now have extraordinarily rich tools for producing your statements.

And businesses have extraordinarily rich tools for delivering theirs too.

Meaning I have a job.

I am very much part of this world now, somewhere in a triangle of creativity and commerce and the internet. It is where I am happiest.

Who knows what my 18-year-old self would say to now to me, sitting here writing this nine years on.

Yes. I feel comfort in those formulas.

But we have to see them. The patterns.

As writers, as marketers, formulas, analysis, they are our life-blood.

They help shape what to do next. And they shift uncontrollably from month to month, but they are there. For any writer they have to be there.

And what about creativity?

On a personal level true creativity comes from being able fuse together my left and right brain thinking to recognise quickly what works, identify why, form ever-shifting patterns in my head (or in endless streams of emails to colleagues) and then use those patterns to my ultimate advantage in writing with true freedom. The ‘lead’ on those pieces, the sizzle, putting my reader in a picture, whatever I may be doing, comes from being a creative individual.

And being truly creative, a true ‘imaginative’ writer, is something that you will not be taught. Not by a university degree, not with Vogler’s book or anything else.

You are born with it.

And I feel very lucky that I was.

Of course, I still indulge my inner adolescent, who doesn’t.

The other day my partner and I were re-watching Lost in Translation and he, quite rightly, howled loudly when Scarlett’s character said:

‘ I tried taking pictures, but they were so mediocre. I guess every girl goes through a photography phase. You know, horses… taking dumb pictures of your feet.’

… hmmm…. take a look at my personal blog

A part of me will always be that naive 18 year old. And I wouldn’t be here without her.

Sep 22

If I do not have a deadline (all be it self-imposed) imminent, tormenting me like a sinister egg-timer or antique clock tick-tock-ticking away in a low-budget horror film, I just don’t seem to be able to get much done.

The words I dread most when I’m given a project are:

‘No rush, whenever you’re ready’.

Truth be told, I would never be ready without a deadline.

Not to say that I would not do the work. But I would meander off-course, research to death, do draft after draft at the speed of a scared shell-less snail. And most of the work would be 31.7% less creative than it would have been with a deadline.

It all comes down, I guess, to a fundamental of writing copy that sells.

A fundamental of life.

For me at least.

Urgency.

If it’s urgent enough, to me, I will work around the clock to get something right. I cannot rush. But a quick fix of urgency and my creative brain revs up like well oiled motorcycle and I’m off, through the night, speeding down unexplored routes of unimaginable beauty.

Does anyone else prefer working at night? Writing in almost perfect stillness and working with incredible urgency. That is what I like.

So if you want me to do something, and I ask you ‘when for?’ be polite, by all means, but tell me.

‘Now!’.

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Sep 03

Photo on 2009-09-01 at 14.58 #2My recent move from being employed as an online manager has given me time to reflect on the key issues facing those of us who, particularly in publishing, are trying to make money online.

The four areas I am thinking about most at the moment are as follows:

a. How to leverage existing/established online channel(s) as the key sales channel

In my experience, companies are moving away from expensive PR, direct mail, and tele-sales activities wherever possible, and heaping additional pressure on often under-capacity online or email marketing teams.

What will not work is for e-mail (in particular) output to be increased considerably, without extensive data analysis, segmentation and close monitoring of opening rates and list responses.

Email is not dead; far from it. And those of us working in the area of digital marketing need to be thinking as intelligently as possible about how to maximise response from established channels with intelligent use of the data.

Test, test and test; this was the mantra of my employer. And nothing could be truer here.

Regardless of what I may go on to say in this post, in my opinion email marketing will become (or will remain) the back-bone of online marketing activity for many many industries for at least a further 3-5 years.

Also, within this category of leveraging existing channels, we have to take a real look at our websites. Yes, SEO, of course. But also, on a more basic level, general web usability. A shift in perception as to what people expect from websites has happened for many (i.e. more), and that needs to be taken into consideration.

A focus on function over form (conversion/usability): often web developers and online marketers have been far more focused on look and feel over usability and conversion.

I have not had this experience in my roles, but it affects so many websites I use.

As budgets tighten and digital marketers become savvier, more will realise that these elements are far more important for online success.

We need to see an increasing focus on web analytics driving website and campaign performance. Most of us don’t use our stats anywhere near the amount we should be. And now is the time we need to.

b. Adapting to the (ever) changing face of the web – with enthusiasm and excitement!

Regardless of their perceived limitations; social media and viral marketing are becoming more important. Driven by factors such as information overload decreasing trust in mainstream marketing methods (especially direct mail), peer-to-peer recommendations are increasingly relied on to influence purchasing decisions in many markets, and it would be a mistake to be dismissive of this. Understanding new online technologies, and the increasing level of influence that social networks exert, must have a place in everyone’s online strategy now!

Something I would urge any company or individual working online to sell is to look at your staff. Are they passionate about the web or is it just a 9-5? Too often, in my experience, digital marketers are not themselves online pretty much 24/7. They have to be if they are worth their salt.

So, if you have applications from online marketing executives who only use Twitter ‘for work’ and say their favourite website is ‘Facebook’ in their interview, smile, nod and then crumple up their CV into a little paper ball, chucking it in to the nearest waste-paper basket as the door closes behind them…

c. Scaling up lead generating activities through multiple channels

Many say PPC is not worthwhile anymore. I agree that SEO is of fundamental importance. But PPC is for lead generation what Simon Cowell is to the X Factor. The life blood. More on this in a later post. But DO NOT ignore Bing, try out Yahoo Search and worship Adwords. Adwords make me happier than anything else in the world, pretty much. And I say that as, above all else, a copywriter.

d. Providing superior online customer service and building a strong brand online

Online Reputation Management is becoming a huge buzz phrase.

The worry, for me, is that customer service teams in many many companies simply cannot keep pace with customers’ continually rising expectations (need for peer–to-peer recommendation etc.)

OK, so this is just the tip of the iceberg. And we face so many challenges one simply cannot fit them all into one post. But the message from me would be to test, to tweak, to use data well, and to have the right people doing it.

Oh. and PS: welcome to sarasizzle.

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